Terms and Conditions

Iceland is a part of the Schengen agreement. For details on general visa, passport requirements and health information view the official website for Iceland Ministry for Foreign Affairs


Iceland is a part of the Schengen agreement. For details on general visa, passport requirements and health information view the official website for Iceland Ministry for Foreign Affairs

It is the passengers’ responsibility to ensure that they are in possession of all necessary travel and health documents before departure, including a passport that is valid for at least three months after return travel date. We cannot accept liability if you are refused entry onto any transport or into any country due to failure on your part to carry any necessary documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalties imposed on Iceland Travel, you will be responsible for reimbursing Iceland Travel accordingly. In the event that Iceland Travel is asked to re-issue tickets that have been lost, destroyed or stolen, and Iceland Travel agrees to do so; however, any charges incurred as a result of this will be payable by you.

Travellers suffering from any known or suspected medical condition that can have an effect on travel, or women more than 28 weeks pregnant, must notify Iceland Travel at least 30 days before departure. In these cases, they must also produce a medical certificate confirming fitness to travel. Iceland Travel reserves the right to refuse or to cancel bookings if relevant certificates are not produced. In this regard, Iceland Travel will not be liable for any failure, negligence, or deceit on behalf of the traveller. Iceland Travel will not be liable for any operator’s refusal to carry any person who has not notified Iceland Travel of their condition.

Iceland Travel offers a variety of tours, packages tickets and services (“products”) through its website (icelandtravel.is). Iceland Travel’s Terms and Conditions contain legal obligations; therefore, it is of the utmost importance that you read them carefully. They form the basis on which bookings are accepted by Iceland Travel. The purchase of any travel services offered by Iceland Travel constitutes a contractual arrangement between the person making the booking and Iceland Travel, and represents acceptance of Iceland Travel’s Terms and Conditions described here. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

Please note that Iceland Travel packages do not include luggage porterage.  There is no luggage porterage service available at hotels and other accommodation in Iceland. Compared to other countries, the tourism infrastructure is more limited, and this service is simply not available.  We always advise that you should pack light. A good rule of thumb is to bring no more than what you can comfortably carry between the bus and your hotel room.

If you are booking for persons other than yourself, you warrant that you have the authority to do so. The booking Terms and Conditions will also apply to all the other members of the party and you are responsible to ensure that all payments are made on behalf of all members of the party. As an individual booker, you need to be at least 18 years of age to be able to make a booking.

Bookings can be made directly online or through a tour operator or agency.

For booking through tour operators or agency, please read “Terms and Conditions Tour Operator Agency” carefully.

For incentives and meetings, please read “Terms and Conditions Tour Operator Agency carefully.

For practical information on Iceland, please see Frequently Asked Questions

Safety & Responsibility

Read these simple guidelines on how to be a responsible traveler when visiting Iceland.
Weather can be unpredictable
Check the weather forecast and road conditions every day.
Help keep Iceland clean
Put litter in the bin and recycle when possible.
Safe roads, safe people
Follow the Icelandic road rules, and remember that off-roading is strictly forbidden as it damages natural landscapes.
Take care on the trail
Keep to marked trails and read any warning and safety signs. If in doubt, use common sense or turn back.
Know how to call the emergency services
Dial 112 for emergency assistance in Iceland.
Prepare for a trip to Iceland
No matter the time of year, pack warm layers, rain gear, and sturdy footwear.